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pd09mr98 Proclamation 7071--Women's History Month, 1998...


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    I hope the Congress will enact legislation as soon as possible to 
help to ensure State passage of .08 BAC laws. Even before the Congress 
acts, however, we can take action to promote .08 BAC as the appropriate 
standard across the country, including on Federal property.
    I therefore direct you, working with appropriate Federal agencies, 
the Congress, the States, safety groups, and other concerned Americans, 
to report back to me within 45 days with a plan to promote the adoption 
of a .08 BAC legal limit. Among other things, the plan should consider:
(1)         setting a .08 BAC standard on Federal property, including in 
            national parks and on Department of Defense installations, 
            and ensuring strong enforcement and publicity of this 
            standard;
(2)         encouraging tribal governments to adopt, enforce, and 
            publicize a .08 BAC standard on highways in Indian Country 
            that are subject to their jurisdiction; and
  (3)       developing an educational campaign to help the public 
            understand the risks associated with combining alcohol 
            consumption and driving.
                                            William J. Clinton


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[Page 367]
 
Monday, March 9, 1998
 
Volume 34--Number 10
Pages 351-388
 
Week Ending Friday, March 6, 1998
 
Statement on the Decision of Representative Esteban Torres Not To Seek 
Reelection

March 3, 1998

    Throughout his distinguished career in the United States Congress, 
Representative Esteban Torres has dedicated himself to bettering the 
lives of his constituents and Hispanic-Americans across the country. 
Representative Torres has shown true leadership in the area of civil 
rights and has stood steadfast in an effort to bring our country 
together amid all of our diversity to build a stronger community.
    Congressman Torres has led efforts to provide people with the tools 
they need to make the most of their own lives. He has set the standard 
for excellence in public service and his retirement after over 15 years 
will be a loss felt across the country.


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[Page 367-368]
 
Monday, March 9, 1998
 
Volume 34--Number 10
Pages 351-388
 
Week Ending Friday, March 6, 1998
 
Statement on Senate Foreign Relations Committee Support for NATO 
Enlargement

March 3, 1998

    I welcome today's strong endorsement by the Senate Foreign Relations 
Committee for admitting Poland, Hungary, and the Czech

[[Page 368]]

Republic to NATO. By adding these countries as our newest allies, we 
will make NATO stronger, Europe more stable, and America more secure.
    The United States has led the way in building an undivided, 
democratic, peaceful Europe. I hope we will be among the first to ratify 
NATO's historic enlargement. I look forward to the full Senate vote on 
this issue in the weeks ahead.


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[Page 368-369]
 
Monday, March 9, 1998
 
Volume 34--Number 10
Pages 351-388
 
Week Ending Friday, March 6, 1998
 
Memorandum on Conducting ``Conversations With America'' To Further 
Improve Customer Service

March 3, 1998

Memorandum for the Heads of Executive Departments and Agencies

Subject: Conducting ``Conversations with America'' to Further Improve 
Customer Service

    This Administration has made significant progress toward reinventing 
Government to improve customer service since I issued Executive Order 
12862, ``Setting Customer Service Standards,'' on September 11, 1993, 
followed by my memorandum of March 22, 1995, ``Improving Customer 
Service.'' For the first time, the Federal Government's customers have 
been asked what they want and have been told that they have a right to 
expect first-class service. Now they can see the results achieved 
against the customer service standards that have been set in place.
    On the occasion of the fifth anniversary of the establishment of my 
Administration's reinventing Government initiative, it is time to 
increase efforts to engage customers in conversations about further 
improving Government service. This initiative--``Conversations with 
America''--will enable your agency to discover what is most important to 
its customers and what the Federal Government can do to meet their 
expectations. As your agency learns what Americans care about, use this 
information to provide service that will equal the best in business and 
serve as a model for others.
    To carry out this effort and assure that Government works better and 
gets results Americans care about, I am now directing the additional 
steps set forth below.
    Actions. The agencies covered by Executive Order 12862 are directed 
as follows:
    1. Agencies shall create activities and programs, continuing 
throughout the year, that will engage customers in a discussion about 
how to improve Government service by determining the kind and quality of 
services they want and their level of satisfaction with existing 
services.
    2. By no later than March 16, 1998, agencies shall designate a 
person within the agency to serve as the primary liaison to coordinate 
information and programs dealing with the ``Conversations with America'' 
initiative. Agencies shall then provide the National Partnership for 
Reinventing Government (NPR) with their agency's primary liaison and a 
list of events the agency will conduct to engage Americans in 
conversations about improving Government service. This monthly report 
should provide the date and a brief description of each event.
    3. Agencies shall engage the largest number of customers possible in 
these conversations. The use of all forms of media is encouraged to 
reach the largest possible audience. Particular emphasis should be 
placed on conducting these conversations in the areas where agency 
customers live and work.
    4. In 1998, agencies shall put in place a process to address 
customer complaints. Agency customers should be provided opportunities 
for finding solutions to problems, such as ``Problem Solving Days'' and 
other venues. Agencies shall track and analyze the data they receive and 
use it to change processes that do not serve customers well. As your 
agency identifies individual problems, work to solve them quickly and 
systemically.
    5. Agencies shall use the information from ``Conversations with 
America'' and continue to track customer service measurements, then take 
necessary actions to change or improve how the agency operates, as 
appropriate. Integrate what your agency learns from its customers with 
your agency's strategic plans, operating plans, and performance measures 
required by the Government Performance and Results Act of 1993, 
reporting on financial and program performance under the Chief Financial 
Officers Act of 1990, and the Government Management Reform Act of 1994.

[[Page 369]]

    6. As required by my memorandum on improving customer service of 
March 22, 1995, each agency shall, on at least an annual basis, report 
on the customer service results they have achieved in terms readily 
understood by individual customers. Agencies shall continue actions 
required by Executive Order 12862 as well, including, but not limited to 
surveying employees and conducting benchmarking studies to assure we 
achieve customer service for the American people that is equal to the 
best in business.
    Independent Agencies. Independent agencies are requested to adhere 
to this directive.
    Judicial Review. This directive is for the internal management of 
the executive branch and does not create any right or benefit, 
substantive or procedural, enforceable by a party against the United 
States, its agencies or instrumentalities, its officers or employees, or 
any other person.
                                            William J. Clinton


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[Page 369-370]
 
Monday, March 9, 1998
 
Volume 34--Number 10
Pages 351-388
 
Week Ending Friday, March 6, 1998
 
Message to the Congress Transmitting the 1998 National Drug Control 
Strategy

March 3, 1998

To the Congress of the United States:

    On behalf of the American people, I am pleased to transmit the 1998 
National Drug Control Strategy to the Congress. The 1998 Strategy 
reaffirms our bipartisan, enduring commitment to reduce drug use and its 
destructive consequences.
    This year's Strategy builds upon the 1997 Strategy and is designed 
to reduce drug use and availability in America in half over the next 10 
years--a historic new low. This plan has been developed under the 
leadership of General Barry McCaffrey, Director of National Drug Control 
Policy, in close consultation with the Congress, the more than 50 
Federal agencies and departments involved in the fight against drugs, 
the dedicated men and women of law enforcement, and with stakeholders--
mayors, doctors, clergy, civic leaders, parents, and young people--drawn 
from all segments of our society.
    I am also proud to report that we have made real and substantial 
progress in carrying out the goals of the 1997 Strategy. Working with 
the Congress, we have begun the National Anti-Drug Youth Media Campaign. 
Now when our children turn on the television, surf the ``net,'' or 
listen to the radio, they can learn the plain truth about drugs: they 
are wrong, they put your future at risk, and they can kill you. I thank 
you for your vital support in bringing this important message to 
America's young people.
    Together, we enacted into law the Drug-Free Communities Act of 1997, 
which will help build and strengthen 14,000 community anti-drug 
coalitions and brought together civic groups--ranging from the Elks to 
the Girl Scouts and representing over 55 million Americans--to form a 
Civic Alliance, targeting youth drug use. By mobilizing people and 
empowering communities, we are defeating drugs through a child-by-child, 
street-by-street, and neighborhood-by-neighborhood approach.
    We have also helped make our streets and communities safer by 
strengthening law enforcement. Through my Administration's Community 
Oriented Police (COPs) program, we are helping but 100,000 more police 
officers in towns and cities across the Nation. We are taking deadly 
assault weapons out of the hands of drug dealers and gangs, making our 
streets safer for our families. We have taken steps to rid our prisons 
of drugs, as well as to break the vicious cycle of drugs and crime. 
These efforts are making a difference: violent crime in America has 
dropped dramatically for 5 years in a row.
    Over the last year, the United States and Mexico reached agreement 
on a mutual Threat Assessment that defines the scope of the common 
threat we face; and, an Alliance that commits our great nations to 
defeating that threat. Soon, we will sign a bilateral Strategy that 
commits both nations to specific actions and performance benchmarks. Our 
work to enhance cooperation within the hemisphere and worldwide is 
already showing results. For example, Peruvian coca production has 
declined by roughly 40 percent over the last 2 years. In 1997, Mexican 
drug eradication rates reached record levels, and seizures increased 
nearly 50 percent over 1996.

[[Page 370]]

    We are making a difference. Drug use in America has declined by 50 
percent over the last decade. For the first time in 6 years, studies 
show that youth drug use is beginning to stabilize, and in some respects 
is even declining. And indications are that the methamphetamine and 
crack cocaine epidemics, which in recent years were sweeping the Nation, 
have begun to recede.
    However, we must not confuse progress with ultimate success. 
Although youth drug use has started to decline, it remains unacceptably 
high.
    More than ever, we must recommit ourselves to give parents the tools 
and support they need to teach children that drugs are dangerous and 
wrong. That is why we must improve the Safe and Drug-Free Schools 
program, and other after school initiatives that help keep our kids in 
school, off drugs, and out of trouble. We must hire 1,000 new border 
patrol agents and close the door on drugs at our borders. We must 
redouble our efforts with other nations to take the profits out of drug 
dealing and trafficking and break the sources of supply. And we must 
enact comprehensive bipartisan tobacco legislation that reduces youth 
smoking. These and other efforts are central elements of the 1998 
National Drug Control Strategy.
    With the help of the American public, and the ongoing support of the 
Congress, we can achieve these goals. In submitting this plan to you, I 
ask for your continued partnership in defeating drugs in America. Our 
children and this Nation deserve no less.
                                            William J. Clinton
The White House,
March 3, 1998.


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[Page 370]
 
Monday, March 9, 1998
 
Volume 34--Number 10
Pages 351-388
 
Week Ending Friday, March 6, 1998
 
Message to the Congress Transmitting the Report of the Department of 
Housing and Urban Development

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